Improving the Hospice Experience For Patients And Families With Innovative Intentional Visit And Communications Models

Friday, September 27, 2013: 11:00 AM-12:00 PM
Pershing East Room (Westin Kansas City)
Primary Presenter:
Robin Finkelstein, MBA
Co-Presenter:
Mary McElroy, RN, BSN, MS
Area of Emphasis: Interdisciplinary Team
Learning Objectives:
1. Describe how a consistent intentional visit design and communications model can improve overall clinical consistency and patient/family experience
2. Develop a process to implement an intentional visit model with your clinical teams
3. Identify the communication challenges facing clinicians working with end-of-life patients and their families and strategies to overcome them
As length of stay decreases and patient acuity increases, hospices are challenged to ensure that patients/families are ready for the dying process (measured by the FEHC).  Patient transitions between teams require consistent care planning, delivery and communication; this is critical to providing a high-quality hospice experience. The intentional visit design and communications model can help your teams improve their care delivery and satisfaction.
Handouts
  • CIC2013_6d_improving the hospice experience for patients and families with innovative intentional visit and communications models.pdf (376.2 kB)
  • Visit Design Template.pdf (154.0 kB)
  • See more of: 60-minute session