NHPCO's 27th Management and Leadership Conference

MDP

NHPCO's Hospice Manager Development Program Foundational Course
N. Joel Fry, MSW, LISW, Pamela M. Barrett, ACSW, FACHE and Jennifer Kennedy, MA, BSN, RN

PC02

Countdown to Quality Reporting: Don’t Panic - Act!
Carol Spence, PhD

PC01

Leadership Matters: Skills, Competencies and Strategies for New Hospice Executives
Claire B. Tehan, MA, Rafael Scuillo, Jeannee Parker Martin, RN, MPH and Richard Maxwell III, MHA

PC03

Fraud and Abuse Audit Update – Surviving in Today’s Hospice Environment
Rachel Hold-Weiss, RPA-C, JD, Paddy Cunningham, RN, BA, MSN and Judi Lund Person, MPH

Capitol Hill Day Policy and Message Briefing
Cozzie King

State Messaging/Schedule Distribution and Buffet Dinner
Cozzie King

Capitol Hill "Breakfast to Go" and Bus Loading
Cozzie King

MDP

NHPCO's Hospice Manager Development Program Foundational Course
N. Joel Fry, MSW, LISW, Pamela M. Barrett, ACSW, FACHE and Jennifer Kennedy, MA, BSN, RN

PC05

Countdown to Quality Reporting: Don’t Panic - Act!
Carol Spence, PhD

PC06

Hospice MDP Level II: Managing Systems and Programs: Financial, Trending and Reporting Mechanisms
Teresa Craig, CPA

PC07

Building a Thriving Organization through Tribal Leadership
Richard Maxwell III, MHA

PC04

Appreciative Inquiry: A Model for Leading Strategic Growth
Gwynn Sullivan, RN, MSN and Diana Whitney

PC08

Hospice MDP Level I: Ethics for Hospice Managers
Marion Keenan, MA, MBA

PC09

Collaboration is the Brave New Frontier
Richard Maxwell III, MHA

PC10

The Nuts and Bolts of Physician and Nurse Practitioner Billing
Christopher P. Acevedo, CHC, CPC and Edward Martin, MD, MPH

The FHSSA Breakfast
Cozzie King

Opening Plenary with Marshall Goldsmith
Cozzie King

2A

Succession Planning: Prepare For Future Leadership
James Ridenour, CPA and Louis Benson, PhD

2B

Regulatory Hot Topics
Jennifer Kennedy, MA, BSN, RN and Judi Lund Person, MPH

2C

What Does 'Safe' Hospice Care Look Like?
David Casarett, MD, MA, Joan Teno, MD, MS and Carol Spence, PhD

2D

LEADing Opportunities with Researchers, Physicians and Marketers
Martha Vetter, Stan Massey, Kristin Stricker, Richard Chesney, MBA and David Fisher

2E

How to Lose a Million Dollars: A Case Study in Cost Containment
Denis Viscek, MBA, Michelle Martinez, MBA and Michael Christman

2F

Embracing the Best Practices: An Introduction to the Nonprofit Standards for Excellence®
Amy Coates Madsen, MA and Bill Musick, BS, MBA

2G

The Challenge of Becoming a Great Manager
Richard Maxwell III, MHA

2H

Repairing a Flat Orientation: Strategies for Servicing Your Hospice Onboarding Program
Joyce Sutton, MS, M.Ed., Sarah McKinnon, MA and Ellen Barnard

2I

Hospice, Palliative Care and Healthcare Reform: What has Changed, What Might Change and What You Can Do About It
Marci S. Thomas, CPA and Barbara H. Lebow, Esq

2J

Practice Management: Improving Effectiveness and Efficiency
Amber Jones, MED and Julie King, BS, (MBA, in, process)

2K

Effective Communication: The Key to Personal and Organizational Success
Judith Skretny, M.A.

2L

Developing and Sustaining Your Hospice Organization's Ethics Committee
Patrick Smith, MDiv, MA, PhD(c), Jennifer Ballentine, MA and Timothy Kirk, PhD

2M

What Remarkable Organizations Do, That Others Don’t
Jeannee Parker Martin, RN, MPH and Gretchen Brown, MSW

Complimentary Boxed Lunch
Cozzie King

Discipline-Specific Section Meetings
Cozzie King

General Plenary II with Atul Gawande
Cozzie King

4A

President’s Forum: Predictions for Future Success
Jeannee Parker Martin, RN, MPH, William Finn, MBA, Betsy Gornet, FACHE, Jeffrey Preuss and Gretchen Brown, MSW

4B

Making the Right Related Determinations in Hospice: How to Do it and Why it is So Important
Joy Barry, RN, MEd, LNC

4C

"Just Fix My Intake." The Surprising Root of the Problem and Even More Surprising Solutions
Katherine Northcutt, RN

4D

Between Floors with Bill Gates or President Obama: Crafting an Elevator Pitch for Hospice and Palliative Care
Stephen Leedy, MD, FAAHPM and Kathleen Pacurar

4E

The Capital Game: An Innovative Model for Strategically Growing Resources in Uncertain Times
Elizabeth Whitten, MBA

4F

Innovate or Evaporate: Leveraging Unique Staff Strengths and Developing Innovation Teams
Cathy Stauffer Wozniak, MPH, MBA

4G

Social Work Leadership: Team Leaders and Beyond
Laura Koehler, LCSW and Mary Knecht, LCSW

4H

We're Being Sued? Hospices as Defendants
Anne Koepsell, RN, BSN, MHA, CLNC

4I

Collaborative Opportunities Outside of Your Agency
Susan Cox, RN, MSN, CHPN, CHPCA, Sue Sciabbarrasi, BSN, CHPN and Patricia Gibbons, BSN, CHPN

4J

The Power of Partnership
Stephen Taylor, PhD, MEd, MA and Jeffrey G. Crosby, RN, CHPN

4K

Psychosocial Documentation: A Design to Support ADRs
Russell Hilliard, PhD, LCSW, LCAT, MT-BC

4L

The Role of Leadership in Maximizing Ethical Hospice Care by Volunteers
Paul Longenecker, RN, MBA, PhD

4M

Caregiver Misconduct Investigations
Anne LeMere, RN, BSN, CHPN and Christina Schlueter, MSSW, CAPSW

5A

Energizing Your Board: Tapping Its Full Potential
Bill Musick, BS, MBA

5B

Legislative and Regulatory Town Hall Forum
Angie Truesdale, Judi Lund Person, MPH, Jonathan Keyserling and Jennifer Kennedy, MA, BSN, RN

5C

Making the Most of Your Patient Fall Data Collection Process
Susan Zimmerman, BA and Liz Silva, MSPT

5D

Hospice and House Calls: An Innovative Partnership to Reach Underserved Inner City Elderly
Elizabeth Alexander, MS, BSN, RN, OCN, CHPN and Susan Foster, RN, BSN, CHPN

5E

Financial Skills for Non-Financial Managers
Teresa Craig, CPA

5G

From a Good Boss to a Great Leader: From And/Or to Both/And
Sarah McKinnon, MA

5H

Evidence-based Orientation for On-call Hospice Nurses
Katie Black, MSN, RN, CHPN

5I

Health Reform: The Changing Fraud and Abuse Landscape
Ari J. Markenson, J.D., M.P.H.

5J

Palliative Care: Building a Sustainable Program for the Future
John Morris, MD and Janet Bull, MD

5K

Building a Culture of Philanthropy by Engaging Leadership
Allan Burrows

5L

Aging and Dying in Place: Forging a Successful Collaboration with Assisted Living Facilities
Stephanie Patel, MD and Judith Cranney, RN, MS, CHPCA

5M

Don’t Compete, Learn to Dance: Strategies for Hospices in Highly Competitive Markets
Elizabeth Whitten, MBA

FHSSA Movie Premiere: OKUYAMBA
Cozzie King

NHPCO Business Meeting
Cozzie King

We Were Given...Celebrating the Legacy of Mary J. Labyak
Cozzie King

Welcome Reception with the Exhibitors
Cozzie King

Morning Refreshments with Exhibitors
Cozzie King

General Plenary III with Mark Miller and J. Donald Schumacher
Cozzie King

Morning Break with Exhibitors
Cozzie King

7A

Developing a Culture of Safety: The First Step on the Road to a Culture of Excellence
Margherita Labson, RN, MS, CCM, CPHQ, CGB

7B

CMS Update: Payment and Survey Issues
Judi Lund Person, MPH, Kim Roche and Randy Throndset

7C

The New FEHC Report - Mastering the Basics
Carol Spence, PhD and Matthew Haskins, MPH, CPH

7D

Legal Aspects of Marketing: Advantages, Consequences and How PPACA has Impacted the Rules
Connie Raffa, JD, LLM and Rachel Hold-Weiss, RPA-C, JD

7E

Cash Management: Too Much, Too Little or Just Right?
Stephanie Cerney, CPA, James Ridenour, CPA and Robert Seipel, CPA

7F

Creating a Culture of Employee Problem Solving and Accountability
Claire B. Tehan, MA

7G

Quality Management: Looking Beyond FY2014
Liz Silva, MSPT

7H

The Wholeness Project: Building a Systematic Process to Identify and Prevent Compassion Fatigue
Rod Myerscough, PhD, Debra Chase, PhD, MSW, Holly Klein, BSN, RN, CHPN and Laura Isakov, BSN, RN, CHPN

7I

Four Seasons and PCAZ: Celebrating an International Partnership
Janet Bull, MD, Michelle Webb, RN and Njekwa Lumbwe

7J

Increasing Access to Palliative Care for Oncology Patients
Jennifer Johnson, CNP, DNP and James M. Risser, MD

7K

Shining Star Program Part II: Evolution of Change
Sharon A. Jones, FAHP, CFRE

7L

AICD: The Hospice Dilemma
Walter "Brian" Guthrie, MD

7M

Clinical Pharmacist Integration Across the Full Spectrum of Palliative Care Services
Pamela Moore, PharmD, BCPS, CPE and Steven Radwany, MD, FACP, FAAHPM

Networking Lunch with Exhibitors
Cozzie King

8A

A Leadership Quagmire: Managing Your Next Career Opportunity and Lessons Learned
Cathy Stauffer Wozniak, MPH, MBA

8B

Hospice Pharmacy Issues
Judi Lund Person, MPH, Rebecca Lewis, BS, PharmD, MBA and Robert Wahler

8C

How Can Hospice Participate in Comparative Effectiveness Research?
David Casarett, MD, MA and Joan Harrold, MD, MPH, FACP, FAAHPM

8D

The New Hospice Buyers under Healthcare Reform
Richard Chesney, MBA

8E

VHFun: Behind the Numbers!
Andrew Reed, CPA

8F

Pediatric Standards to Improve Organizational Quality Across the Lifespan
Brenda Blunt, MSN, RN, CHPPN, CCRN, RNC and Sarah Friebert, MD

8G

Overcoming Communication Challenges within the Interdisciplinary Team: A Targeted Approach with Proven Success
Bernice Burkarth, MD and Daniel Maison, MD, FAAHPM

8H

The Family Medical Leave Act, a Primer
Dale Hicks, JD

8I

Hospice at the Crossroads of Value-based Purchasing
Eugenia Smither, RN, BS, CHC, CHE, CHP

8J

LEAD the Market: Three Innovative High Impact Strategies
Louis Benson, PhD and Susan De Cuba, MA

8K

Fundraising for Your Mission: Who is Watching Over Your Shoulder?
Nicole Bencik, CPA, MST and Rachel Spurlock, CPA

8L

Rx for Increasing Physician Referrals
Kristin Stricker and Kelly Brooks, RN, BSN

8M

A Study in Green Building for Hospice Care
Marjorie Pullinger, RA, LEED, AP and Daneen Gorski-Adams, BS, RN, OCN, CHPN

9A

Battle Fatigue: A Perspective on Change and Renewal
Claire B. Tehan, MA

9B

Don’t Get Burned! Clinical Process and Documentation Hot Topics for Managers
Annette Kiser, MSN, RN, NE-BC and Jennifer Kennedy, MA, BSN, RN

9C

QDACT - Bridging the Quality Gap
Janet Bull, MD and John Morris, MD

9D

Biz Devils Are In The House: It Takes A Village To Sell Hospice
Dominique Nelson

9E

Healthcare Accounting and Tax Update
Stephanie Cerney, CPA and Nicole Bencik, CPA, MST

9F

The Proper Care and Feeding of Your Hospice Houses: How to Maximize Performance
Stephen Leedy, MD, FAAHPM, Donna Jolly, PharmD, Mary Heath, RN, BS, CPHQ and Amie Miller, RN, BSN

9G

Do You Trust Your Team? Does Your Team Trust You?
Gregory Wood, M.S., L.B.S.W., Rex Allen, MA, Tandra Chandler, Sandra L. Huster, BA, Anne Hochsprung, Daniel Maison, MD, FAAHPM, Bonnie Meyer, DMin, BCC, Bridget Montana, MSN, APRN, FPCN, MBA, Mary Lou Proch, EdD, MSN, Sue Zimmerman, Teresa Wheatley, RN, CHPN and Sherri Weisenfluh, LCSW

9H

Competency By Proxy: Where Is Mr. Rogers When You Need Him?
Mary Beth Keane, MA

9I

Medical Review Survival Skills
Roseanne Berry, MSN, RN and Charlene Ross, MSN, MBA, RN

9J

Strategic Options for Hospice and Palliative Care in the Era of Delivery System Reform
Jade Gong, MBA, RN and Sarah Katz

9K

The Art and Science of (Major Gift) Fundraising
Susan Ware, CFRM and Pam Brown

9L

Ethics and Marketing: Your Hospice and NHPCO's Position Statement
Marion Keenan, MA, MBA, Ben Marcantonio, MS, MEd, MFT and Eleanor Canning, RN, BSN

9M

Leading Innovative Care: How Shared Care Can Work in an Inpatient Setting
Jacqueline Lopez-Devine, RN, MSN and Regina Di Pietro, MSW

National Hospice Foundation Gala
Cozzie King

Closing Plenary Session with Diana Whitney
Cozzie King

11A

CEO and CMO a Match Made in Heaven ....or Hell: The Sequel
Chris Comeaux and Janet Bull, MD

11B

HIPAA Compliance: What You Must Have in Place NOW!
Heather Wilson, Ph.D.

11C

How Commitment and Accountability = Quality Care and a Healthy Bottom Line
Rod McFain, B.A., Joyce M. Crump, RN, CHPN and Janie Mahoney, BS

11D

Benchmarks for Hospice Volunteer Programs: How Does Your Program Measure Up?
Sandra L. Huster, BA, Stacy Groff, MNM, Lisa Scotese Gallagher, RN, BSN, Sarah Varick, CAVS, Jennifer Jackson, MEd, BSW and Bobbi Wexler

11E

Stopping the Spiral of Hospitalizations: The Role of Hospice in Reducing 30-day Readmissions
David Casarett, MD, MA and Elizabeth Alexander, MS, BSN, RN, OCN, CHPN

11F

Leadership Secrets for a Tough Economy: Practical Steps to go from Good to Great, Better to Best
Wayne Olson, JD

11H

Keeping Quality Hospice Employees: Educating More With Less
Susan Bruno, MSW, ACSW, LCSW and Karen Lo, MS, BA, RN

11I

Making Excellence Stick
Bob Murphy, RN, Esq, FACHE

11J

Developing a Concurrent Palliative Care Program in an ACO Model
Suzi Johnson, MPH, RN

11K

Engaging for Excellence: Integrating Outcomes In Your Organization
Deborah Owen, RN, Ann Pomper, MA, MBA and David Baehr, PMP