CANCELLED -When You Are Strong, I Am Strong; Employee Engagement as a Foundation for Excellence in Patient Care

Employee engagement is closely tied to providing an environment where employees can perform at their best. This session will describe how a clinician with no previous management experience took over a hospice inpatient unit with a very poor work culture, job satisfaction and turnover rates. By utilizing basic engagement principles staff were able to turn the work culture/safety and turnover rates around from the lowest to the highest in 15 months. Faculty will discuss the interventions that led to high levels of employee engagement, and a current employee will discuss her experience over the 15 months and what it did to her perception of her work and job satisfaction.