Dealing With Dragons: Learning To Work With and Manage Difficult People

Friday, April 22, 2016: 3:30 PM-4:30 PM
National Harbor 12 (Gaylord National Resort and Convention Center) - 3rd Level
Charles B. Saulsbery II II, PhD, Peachtree Hospice, Fort Smith,, AR
A fun, entertaining, fast-paced and laughter filled presentation designed to help team leaders and teammates learn how to manage and work with the difficult people in their lives and to discover which dragon they may be themselves. The Top 100 Equal Opportunity Offenders (Dragons) are divided into 10 Dragon Divisions. Each group of dragons are discussed and followed with a "What To Do" plan and a "Team Tip." Then a "When Did I Observe This Behavior?" question is asked with attendee interaction and responses. To conclude this session, a list of 10 Dragon Destroying actions are discussed and a "Dragon Slayer" card is presented to each attendee certifying they are equipped to deal with all dragons!

Learning Objectives:
1. Identify difficult people in a stress reducing humorous fashion
2. Describe your personal emotional responses to aggressive and sometimes hostile individuals and situations
3. Express yourself in situations of confrontation without losing emotional control

CE/CME: Counselor, Nurse, Physician and Social Worker