Using Lean Principles and Practices to Promote Comfort in 24 Hours

Thursday, October 6, 2011: 1:30 PM-2:30 PM
Primary Presenter:
Theresa Countryman, RN, BSN, CHPN
Co-Presenter:
Linda Simon
Area of Emphasis: Quality Assessment and Performance Improvement
Learning Objectives:
1. Identify how waste in a current process can detour or delay desired outcomes
2. Describe the importance of daily metrics to measure progress, analyze the data and take action in real time
3. Describe the organizational culture that promotes Lean as a way of life rather than an improvement project
This session will describe Gilchrist Hospice Care’s journey in adopting Lean principles and practices to bring more patients to comfort within 24 hours. Lean principles facilitate the elimination of waste and promote daily management and robust metrics for key quality indicators. Participants will leave with a sample of tools and metrics to apply to their own hospice organization.               
See more of: 60-minute session
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