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Friday, October 7, 2011: 1:15 PM-2:45 PM
Primary Presenter:
Gregory Wood, M.S., L.B.S.W.
Co-Presenter:
NCHPP Executive Committee
Learning Objectives:
1. Define “trust” and how it relates to each discipline/department and impacts patient/family care
2. Identify examples of how “trusting relationships” impact quality outcomes, impact productivity, drive down costs and increase job satisfaction/fulfillment
3. Identify Covey’s “13 Behaviors of High Trust Leaders” and “5 Waves of Trust” and discuss their relevance to hospice teams and organizations
Stephen M.R. Covey, best-selling author of The Speed of Trust: The One Thing That Changes Everything, presented at NHPCO’s Management and Leadership Conference in April. He stressed the importance of cultivating an atmosphere and culture of trust. High trust impacts the quality of patient/family care, productivity, the “bottom line” and job satisfaction/fulfillment. Join the National Council of Hospice and Palliative Professionals Executive Committee for a candid discussion about trust, its importance and impact – and what to do if your organization lacks it.
See more of: 90-minute workshop