Thursday, October 15, 2015: 2:15 PM-3:45 PM
Mustang 2 (Gaylord Texan Resort and Convention Center) - Lone Star Tower - Level 3
Primary Presenter:
Lynn Wilson, MS
,
The Community Hospice, Inc., Rensselaer, NY
Co-Presenter:
Kristy Morris, BSN, RN, CHPN
,
Hospice of East Texas, Tyler, TX
This interactive session will explore influences on a quality culture and the relationship between quality culture and exceptional patient outcomes. Using real life examples, participants will explore ways to engage colleagues in conversations in a way that creates positive, open dialogue, action, and prevents defensiveness.
Learning Objectives:
1. Define "Quality Culture"
2. Discuss relationship between quality culture and organizational outcomes
3. Identify at least 2 strategies to implement within own organization
CE/CME: Nurse, Physician and Social Worker