Thursday, April 21, 2016: 10:15 AM-11:45 AM
National Harbor 13 (Gaylord National Resort and Convention Center) - 3rd Level
Faculty:
Stacy Groff, MNM, Tidewell Hospice, Inc., Lakewood Ranch, FL, Arlene Stepputat, MA, Visiting Nurse & Hospice Care of Santa Barbara, Santa Barbara, CA and Sandra Huster, BA, Covenant Hospice, Inc, Pensacola, FL
Selecting, developing and retaining a high performing volunteer leader will produce results that impact every area of operations including increased census, FTE cost savings and unlimited opportunities for program innovations. Discover the knowledge, skills, competencies and outcomes that you must expect from a volunteer leader. Take home practical tips, tools and materials that will produce a hospice volunteer leader who gets results!
Learning Objectives:
1. List knowledge, skills and expertise required of a high performing volunteer leader
2. Identify results expected from a high performing volunteer leader
3. Discuss measures for documenting and reporting the value of a high performing volunteer leader
CE/CME: Nurse and Social Worker