Monday, May 1, 2017: 2:45 PM-3:45 PM
Lincoln East (Washington Hilton) - Concourse Level
Faculty:
Rob Castle III, JD, Lackey Hershman, LLP, Dallas, TX and Jamie R. Welton, Lackey Hershman, LLP, Dallas, TX
This presentation focuses on improving communication practices among hospice personnel to reduce adverse inferences and interpretations that may arise during audits, investigations and litigation. Real life examples illustrate how language contained in email, training materials and other corporate documents are used and distorted to establish liability in the hospice setting. Guidance is provided on how to improve communication practices and develop clear policies and procedures that are less susceptible to misinterpretation.
Learning Objectives:
1. Identify how certain types of communication may be misused to establish liability against hospice providers
2. Improve your communication practices to avoid common pitfalls seized upon during audits, investigations and litigation
3. Develop policies and procedures to ensure your corporate documentation practices position you to consistently secure more optimal and efficient outcomes
CE/CME: Nurse, Physician and Social Worker