Monday, September 18, 2017: 1:45 PM-3:00 PM
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Faculty:
Larry Dawalt, MDiv, CT, CTSS
,Hospice & Palliative Care Charlotte Region, Charlotte, NC
and
Jillian A. Tullis, PhD
,University of San Diego, San Diego, CA
Communication takes place whether we say anything or not. It can be a smile, a touch,
or simply a knock on the door that says ‘I am here.’ Providing compassionate care and
communicating in an effective manner is an on-going need for all organizations that
provide front-line patient care. However, good clinical skills and good communication
skills may not go hand in hand, and for many organizations, communication and
sensitivity are the top generators of consumer concerns. Why? Because clinicians may not have been taught specific skills that allow them to go from the ‘chart’ to the ‘heart’ in their encounters with patients and families. This session will explore various levels of communication, good and not so good listening, the importance of seeing through the eyes of others, and how to make verbal and nonverbal communication compassionate. It
will also provide exerpts from the compassionate communication course developed by Hospice & Palliative Care Charlotte Region which is a mandatory part of the organization’s
orientation process for all new employees as well as parts of the organization's advanced course, "Enhanced Communication Skills for Healthcare Professionals.
or simply a knock on the door that says ‘I am here.’ Providing compassionate care and
communicating in an effective manner is an on-going need for all organizations that
provide front-line patient care. However, good clinical skills and good communication
skills may not go hand in hand, and for many organizations, communication and
sensitivity are the top generators of consumer concerns. Why? Because clinicians may not have been taught specific skills that allow them to go from the ‘chart’ to the ‘heart’ in their encounters with patients and families. This session will explore various levels of communication, good and not so good listening, the importance of seeing through the eyes of others, and how to make verbal and nonverbal communication compassionate. It
will also provide exerpts from the compassionate communication course developed by Hospice & Palliative Care Charlotte Region which is a mandatory part of the organization’s
orientation process for all new employees as well as parts of the organization's advanced course, "Enhanced Communication Skills for Healthcare Professionals.
Learning Objectives:
1. Identify five specific levels of communication and how they are a part of the healthcare encounter
2. Describe the listening process and how the use of perceptual positions can increase the quality of a clinical encounter
3. Demonstrate increased knowledge of specific practices that make communication compassionate and how to teach those practices to clinicians on the interdisciplinary team