Wednesday, July 9, 2014: 12:30 PM-1:30 PM
Primary Presenter:
Sandy Jones-McClintic, LCSW, ACHP-SW
Learning Objectives:
1. Identify verbal and non-verbal communication elements that create safety, rapport and open dialogue and support honesty and accountability
2. Understand how to better recognize and manage conversations that hold the potential for risk or difficulty
3. Apply basic principles of communication to specific examples with clients in the work environment
There are some basic principles of communication that, if understood, can make having "difficult" conversations a little easier. Most clinicians have experienced those inevitable times when they either fear to communicate or fail to successfully communicate with a client. This session will look at those awkward, often anxiety-producing, relationship moments and consider ways to make them less stressful by using the tools of self-awareness and self-accountability; active listening; kindness, respect, clarity and honesty; and client-centered, strengths-based practice. Discussion will include challenges such as talking about dying; problem-solving related to decline the need for a higher level of care; and making important decisions about Advance Directives and final arrangements.
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