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Friday, October 7, 2011: 3:00 PM-4:00 PM
Primary Presenter:
Robin Finkelstein, MBA
Learning Objectives:
1. Identify and overcome common objections to increase hospice referrals and admissions
2. Design and provide a new approach and process to implement a competitive outreach plan
3. Utilize new communication techniques in helping referral sources begin end-of-life conversations with patients and families
Are your agency’s referrals and admissions flat or even declining? Are you expanding your referral sources to reach more of your community? Is your referral staff struggling to schedule admission visits? This session will provide strategies and techniques to become more successful and help more people. Highlights will include hospice patient identification strategies, objection handling techniques, referral center and admission nurse communication and conversion strategies and a process to analyze current staffing to maximize outreach and admissions.
See more of: 60-minute session