Session: What Are Your Satisfaction Scores Telling You? Making Survey Results Meaningful To Your Staff (26th Management and Leadership Conference, Navigating the Sea of Change)

Saturday, April 9, 2011: 11:45 AM-12:45 PM

Primary Presenter:

Shelia McCaffrey, MBA, BSN, RN, CPHQ

Area of Emphasis: Quality Assessment, Performance Improvement, Benchmarking
Learning Objectives:
1. Explain the association between the QAPI Cycle and the patient-care cycle
2. Describe factors that impact an agency's ability to utilize data
3. Determine a process to enhance staff understanding and integration of survey results

Follow one hospice's journey to help staff understand why they are collecting family satisfaction data and how they can use the results to impact the quality of patient care. Learn how the hospice customized four domains of care to meet their specific needs and created a unique educational program for their staff to understand and utilize their results.

See more of: 60-minute session

<< Previous Session | Next Session >>