Evidence-based Orientation for On-call Hospice Nurses

Thursday, March 29, 2012: 3:30 PM-4:30 PM
National Harbor 2 (Gaylord National Resort and Convention Center)
Primary Presenter:
Katie Black, MSN, RN, CHPN
Area of Emphasis: Workforce Excellence
Learning Objectives:
1. Compare communication characteristics in face-to-face encounters versus telecommunication
2. Identify techniques that facilitate trust in a telephone communication
3. Describe a conceptual model for telehealth nursing practice
4. Identify appropriate contents of an orientation created for nurses who take hospice call
Prepare your nurses for the challenge of after-hours patient management using evidence-based telehealth nursing concepts and strategies. Teach your nurses how to enhance caller trust, facilitate communication, and make skilled intervention decisions. This session provides managers and clinical educators with a sample orientation program for nurses who manage patient calls after-hours based on a conceptual model of telehealth nursing and Telehealth nursing practice standards.
See more of: 60-minute session
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