Saturday, March 29, 2014: 10:00 AM-11:00 AM
Potomac 5-6 (Gaylord National Resort and Convention Center)
Primary Presenter:
Janice Kopec, BA
Co-Presenter:
Jeff Stanicki, BA, CDP
Learning Objectives:
1. Define conflict resolution
2. Lead a managerial mediation session to resolve disputes
3. Identify effects of organizational conflict
This presentation will teach the participants skills needed to deal with conflict in everday life. It will provide tools for improving relationships team members, supervisors and referral sources. Participants will learn to negotiate agreements that are satisfying to both parties and artfully master skills to work with difficult healthcare practitioners.
See more of: 60-minute session