Tackling Hospice Under-Utilization Among Underserved Communities: Lessons Learned from the HOPE Demonstration

Tuesday, May 2, 2017: 3:15 PM-4:15 PM
Georgetown East (Washington Hilton) - Concourse Level
Faculty:
Michelle Drayton, RN, MPH, Visiting Nurse Service of New York, New York, NY and Rosemary Baughn, MSN, RN, Visiting Nurse Service of New York, New York, NY
To address the barriers to hospice access and utilization by African-Americans and Latinos in New York City, the Visiting Nurse Service of New York (VNSNY) spearheaded a Hospice Outreach, Patient, and Provider Engagement (HOPE) demonstration initiative in a diverse inner-city community known as Central Harlem. The HOPE program seeks to improve best practices in reaching underserved communities through outreach and engagement, education, and collaboration with hospitals, nursing homes and other health care facilities. The program also engages key influencers, such as faith-based leaders and policy-makers to increase awareness about the benefits of hospice and the need to improve access. This session will provide an overview of the HOPE initiative and share best practices.

Learning Objectives:
1. Use lessons learned in your hospice to improve referrals and admissions among underserved populations
2. Improve messaging regarding the benefits of hospice to address myths and misperceptions
3. Replicate the HOPE model in local communities and engage key stakeholders including physicians and faith-based leaders


CE/CME: Counselor, Nurse, Physician and Social Worker