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Saturday, April 9, 2011: 11:45 AM-12:45 PM
Primary Presenter:
Marian Silverman, RN, PhD, CHPN
Co-Presenter:
Mary Ellen Baugh-Swartz, RN, CHPN
Learning Objectives:
1. Describe the model for creating an instructional system
2. Identify the knowledge, skills and abilities of hospice case managers
3. Review the training curriculum and the evaluation of training effectiveness
Case management is a vital part of hospice care but there is a surprising lack of uniform competencies. Based on a set of core competencies identifed by hospice experts, a training program was developed to increase the knowledge and skills of case managers. This session will examine how this training program led to better coordination of care and services for a complex patient population while maintaining excellent quality of care and overall job satisfaction.
See more of: 60-minute session