Managing Conflict: A Practical Approach

Conflict is inevitable; it results from the fact that people have different (and sometimes opposing) goals, needs, desires, responsibilities, perceptions and ideas. Conflict that focuses on ideas, rather than on personalities and shortcomings, can result in creativity, productivity, teamwork and improved group relations. Conflict that focuses on people can escalate rapidly, unpleasantly and have detrimental and far-reaching effects. This session will demonstrate that ineffective and harmful responses to conflict can be avoided, and effective and beneficial responses can be learned.