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Thursday, April 7, 2011: 10:15 AM-11:45 AM
Primary Presenter:
Katherine Northcutt, RN
Co-Presenter:
Kara Osborne
Learning Objectives:
1. Perform a thorough gap analysis of their customer service level as it relates to processing referrals
2. Define a strategy for closing the gap between their customer service level and legendary customer service
3. Execute a customer service strategy and monitor ongoing progress toward established goals
In this session, participants will learn how to delelop a legendary referral center foused on patients and families, resulting in the growth of average daily census. Faculty will offer strategies and evaluation tools to help hospices take their customer service to the highest level.
See more of: 90-minute workshop