Driving Improvement in Hospice Using Lean Philosophy and Principles

Friday, May 1, 2015: 11:00 AM-12:00 PM
Chesapeake DEF (Gaylord National Resort and Convention Center) - 2nd Level
Primary Presenter:
Linda Simon, PhD, RN, CHPN , Gilchrist Hospice Care, Hunt Valley, MD
Catherine Hamel, MA , Administration, Gilchrist Hospice Care, Marriotsville, MD
The national standard for pain management in hospice care is comfort within 48 hours of admission - too long "if it were your mother."  Through lean processes and development of standard work, Gilchrist Hospice Care heightened its commitment to pain management, promising to bring patients to comfort within 24 hours.  We started with a 42% success rate, and now pain lasting longer than 24 hours is a "never" event.  This session will explore what we did and why it works.

Learning Objectives:
1. Identify quality issues in their own organizations that would improve using Lean methodology.
2. Articulate elements of a culture of quality and safety that empower and propel improvements in person-centered care outcomes
3. Describe Lean daily management to measure outcomes and processes of tests of change and standard work

CE/CME: Nurse, Physician and Social Worker
See more of: 60-minute session