Session: Improving Family Satisfaction by Meeting the Needs of Adult Daughters (26th Management and Leadership Conference, Navigating the Sea of Change)

Thursday, April 7, 2011: 3:15 PM-4:15 PM

Primary Presenter:

Susan Bruno, MSW, ACSW, LCSW

Co-Presenter:

Laura Mosby

Area of Emphasis: Access, Community Engagement and Marketing
Learning Objectives:
1. Review methods for obtaining customer feedback to improve quality of care
2. Enhance knowledge and skills in developing and facilitating focus groups
3. Use feedback from adult daughters to help organizations review and revise current and future end-of-life programs

Adult daughters play a vital role in the healthcare decisions of the families they love and support. Our lack of understanding of their needs and feelings can present barriers to access and care delivery. Through the use of focus groups, Suncoast Hospice was able to extract their perspectives, resulting in improved family care, innovative program development and increased access to hospice care and services. This session will highlight findings and provide techniques to assist you in duplicating these efforts in your own community.

See more of: 60-minute session

<< Previous Session | Next Session >>